Terms of Service
For Our Customers
By using this website you are agreeing to the Terms & Conditions (T&C's) as outlined here. The health statements and recommendations made on our product listings have not been evaluated by the FDA. Vallee Naturals only uses essential oils for sale based on the GRAS (generally recognized as safe) list provided by the FDA.
Terms & Conditions
Terms of Use
Effective Date: 10-1-2024
Last Updated: 3-1-2025
1. Introduction & Acceptance of Terms
Welcome to Vallee Naturals LLC (“Company,” “we,” “us,” or “our”). These Terms of Use (“Terms”) govern your use of www.valleenaturals.com (the “Website”). By accessing, browsing, or using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms.
If you do not agree to these Terms, please discontinue use of the Website immediately.
These Terms incorporate by reference our [Privacy Policy], [Payment & Refund Policy], and [Website Disclaimer].
This Website is hosted on Squarespace, and by using this Website, you also agree to be bound by Squarespace’s Terms of Service and Privacy Policy for platform-related services.
2. Use of the Website
This Website is provided for your personal and non-commercial use. By using this Website, you agree that you will NOT:
Use the Website for any unlawful purpose.
Upload or distribute any harmful, offensive, or misleading content.
Interfere with or attempt to breach the Website’s security.
Violate any applicable local, state, national, or international laws.
Use automated scripts, bots, or data scraping methods.
We reserve the right to suspend or terminate access to any user who violates these terms.
3. Account Registration (If Applicable)
You may be required to create an account to access certain features of the Website. You agree to:
Provide accurate, complete, and up-to-date information.
Maintain the confidentiality of your account credentials.
Accept responsibility for all activities that occur under your account.
We reserve the right to terminate accounts that contain false, outdated, or incomplete information.
4. Purchases & Payment Processing
All transactions on this Website are securely processed through Squarespace Payments and Stripe. By making a purchase, you agree to:
Provide valid payment information.
Authorize us (or our third-party payment provider) to process your payment.
Comply with our [Payment & Refund Policy].
We do not store or process payment information directly. Payment details are managed by Squarespace and Stripe, subject to their policies:
🔗 Squarespace Payment Terms
🔗 Stripe Privacy Policy
5. Shipping, Returns & Refunds
Our [Payment & Refund Policy] outlines our shipping, return, and refund policies, including:
Eligibility for refunds and return conditions.
Processing times for refunds and return requests.
Responsibility for return shipping costs.
6. Intellectual Property
All content on this Website—including text, images, logos, product descriptions, and branding—is owned by Vallee Naturals LLC and is protected under copyright and trademark laws.
You may NOT copy, reproduce, distribute, or modify any content without prior written consent.
Unauthorized use of trademarks or branding is strictly prohibited.
Squarespace retains intellectual property rights over its platform features, website templates, and functionalities.
7. Third-Party Links & Services
This Website may include links to third-party websites or services for convenience. Vallee Naturals LLC is not responsible for third-party content, security, or privacy practices.
Use of third-party services (such as Google Analytics, Facebook Pixel, or payment processors) is subject to their respective terms.
8. Disclaimers & Limitation of Liability
8.1 No Warranties
This Website and all content are provided “as is” and “as available” without warranties of any kind. We do not guarantee that:
The Website will be error-free or uninterrupted.
Product descriptions, pricing, or availability will always be accurate.
Any third-party services linked through our Website are reliable.
8.2 Medical Disclaimer
Our products and information are not intended to diagnose, treat, cure, or prevent any disease.
Statements on this Website have not been evaluated by the FDA.
Consult a licensed healthcare professional before using any products.
8.3 Limitation of Liability
To the fullest extent permitted by law, Vallee Naturals LLC, its officers, employees, or affiliates are not liable for:
Any indirect, incidental, special, or consequential damages.
Loss of data, profits, or business due to use of this Website.
Errors, security breaches, or failures related to Squarespace’s platform.
9. Indemnification
You agree to indemnify, defend, and hold harmless Vallee Naturals LLC from any claims, damages, or liabilities arising from:
Your misuse of the Website.
Your violation of these Terms.
Any unauthorized use of your account.
10. Dispute Resolution & Governing Law
10.1 Jurisdiction
These Terms are governed by the laws of Michigan without regard to conflict of law principles.
10.2 Dispute Resolution
If a dispute arises, parties agree to first attempt to resolve it informally. If unresolved, disputes shall be settled through binding arbitration in Oakland County, Michigan, except for claims eligible for small claims court.
By using this Website, you waive your right to a jury trial and class-action lawsuit.
11. Termination of Access
We reserve the right to suspend or terminate any user’s access for:
Violating these Terms.
Engaging in fraudulent or unlawful activity.
Any action that disrupts Website functionality.
12. Modifications to Terms
We reserve the right to update these Terms at any time.
Changes take effect upon posting to this page.
Continued use of the Website constitutes acceptance of the new Terms.
13. Contact Us
For questions regarding these Terms, please contact us:
📧 Email: support@valleenaturals.com
📍 Address: Novi, Michigan
Why This Works for Vallee Naturals
Matches Model Citizen’s structure while integrating Squarespace policies.
Limits VN’s liability by directing users to Squarespace for platform-related issues
Protects VN’s intellectual property while allowing for external service disclaimers.
Covers refund policies, dispute resolution, and arbitration to minimize legal risk.
General Website Disclaimer
The information provided on this website, www.valleenaturals.com, is for general informational purposes only and does not constitute any guarantee regarding products or services offered on this site. All information is provided in good faith; however, we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the site, including but not limited to product descriptions, pricing, and availability.
Under no circumstances shall Vallee Naturals LLC have any liability to you for any loss or damage of any kind incurred as a result of your use of the site or reliance on any information provided on the site. Your use of the site and your reliance on any information on the site is solely at your own risk.
Third-Party Links & Content
This site may contain (or you may be sent through the site) links to other websites or content belonging to or originating from third parties, including banners, advertisements, or affiliate links.
We do not monitor, investigate, or verify third-party links for accuracy, adequacy, reliability, availability, or completeness.
We do not warrant, endorse, or assume responsibility for the accuracy, legality, or security of any information provided by third-party websites linked through this site.
Any interactions, purchases, or agreements with third-party providers are at your own risk, and Vallee Naturals LLC is not responsible for any transactions between you and third-party vendors.
Product Information & Availability
Product descriptions, images, pricing, and availability on this site are subject to change at any time without notice.
We make every effort to ensure accuracy but do not guarantee that details provided on this site are complete, reliable, or error-free.
Certain products or services may be available exclusively online through the website and may have limited quantities.
If you have any questions or concerns regarding product details, please contact our customer service team before making a purchase.
No Warranty
We do not provide any warranty for products purchased through this site unless explicitly stated.
All products and services on this website are provided "as is," without any express or implied warranty of:
Merchantability
Fitness for a particular purpose
Durability
Non-infringement
Your use of this website and its content is solely at your own risk.
Dispute Resolution Policy
Effective Date: 10-1-2024
Last Updated: 3-1-2025
1. Introduction
This Dispute Resolution Policy outlines the procedures for resolving disputes between Vallee Naturals LLC (“we,” “us,” or “our”) and customers, users, or visitors (“you” or “your”) of www.valleenaturals.com the “Website”.
By using our Website or purchasing our products, you agree to follow the dispute resolution process outlined below before taking legal action.
2. Informal Resolution of Disputes
Before initiating formal legal proceedings, both parties agree to attempt good faith negotiations to resolve any disputes related to:
Product purchases, refunds, or exchanges.
Alleged breaches of our Terms of Use, Privacy Policy, or Payment & Refund Policy.
Alleged misrepresentations of product descriptions or availability.
If you have a dispute with Vallee Naturals LLC, you must:
Contact Customer Support via email at www.support@valleenaturals.com with a detailed explanation of the issue.
Allow up to [30] days for us to investigate and respond to your concern.
If the issue is not resolved informally, the next step is mediation or arbitration, as described below.
3. Mediation & Arbitration Agreement
3.1 Mandatory Binding Arbitration
If a dispute cannot be resolved informally, both parties agree to resolve the dispute through binding arbitration instead of a lawsuit.
● The arbitration shall be conducted by a neutral arbitrator in accordance with the rules of the American Arbitration Association (AAA) or a similar recognized arbitration body.
● The arbitration shall be held in Novi, Michigan unless both parties agree to conduct it remotely.
● Each party shall bear its own legal costs and attorney’s fees, unless the arbitrator determines otherwise.
Arbitration is final and binding, and both parties waive the right to a jury trial or to participate in a class-action lawsuit.
3.2 Exceptions to Arbitration
Either party may bring an individual claim in small claims court if the dispute meets the jurisdictional limits of the court.
4. Class Action Waiver
By using this Website or purchasing our products, you agree that:
You may only bring claims against us on an individual basis.
You may NOT participate in a class-action lawsuit, class-wide arbitration, or any other representative proceeding.
5. Governing Law & Jurisdiction
This Dispute Resolution Policy shall be governed by and interpreted in accordance with the laws of Michigan, without regard to conflict of law principles.
If arbitration is deemed unenforceable, disputes shall be resolved in state or federal courts located in Oakland County, Michigan.
6. Severability
If any provision of this policy is found to be unenforceable or invalid, the remaining provisions shall remain in effect.
7. Changes to This Policy
We reserve the right to update or modify this Dispute Resolution Policy at any time. Updates will be posted on this page with the effective date. Continued use of our Website or services after updates are posted constitutes acceptance of the revised policy.
8. Contact Us
For any questions about this policy, please contact:
📧 Email: support@valleenaturals.com
📍 Address: Novi, Michigan